Primary Role
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Lead and manage the performance on all client engagements in
accordance with the overall mission, goals and objectives as set by the
consultancy and its clients.
Reporting
Relationships
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Reports to the General Manager.
Principal
Functions – Operations Manager
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Provide management and leadership to create committed and
effective working relationships between the company and its Clients in relation
to the specific Client engagements of the business.
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Responsible for delivering the project goals associated with the company’s
engagements and ensuring that the objectives of the project are achieved or
exceeded, and is the primary contact with the Client’s Team for each
engagement.
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Provide leadership in developing and maintaining a workforce
culture that strives to create an environment built around exceptional
performance.
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Align internal decision-making with the required business outcome
in relation to the overall context of the client’s expectations and the
business case for involving the company.
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In conjunction with the PD assist Clients with the development of an
appropriate organisation structure for execution of the Procurement for the
specific project at hand. This includes identifying necessary functions and
selecting appropriately experienced and enthusiastic personnel for specific
positions and the delegation of responsibilities.
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Involve, as appropriate, specialist procurement expertise in the
project.
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Ensure and maximise the engagement of staff and resources are in
place to meet the project’s procurement objectives.
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Provide leadership in developing and maintaining an environment
where all employees feel valued and respected for their contribution and is
free of disharmony.
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Develop and maintain personal relationships with Clients’ senior
managers to maintain strategic direction in engagements and be the senior
interface with Clients and their project related organisations and all interested
parties.
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Target the gaining of a position within a Client’s Project Team,
alongside the senior Client Engagement Manager, to assist the Client in the management
of work processes, procedures, project staffing, project review planning is
brought to bear. The focussed outcome of such a senior position is attaining
Client dependability for major strategic decision making.
·
In conjunction with the General Manager, develop a Client
Execution Plan detailing the key objectives and strategies for delivering the
various elements of the engagement and the ongoing management of work in
accordance with agreed strategy.
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Ensure development and ongoing management of the Procurement
Management System and functions to manage all procurement phases of the
engagement, and the progress against schedule targets for the engagement.
·
Lead strategic decision-making in relation to emerging trends
within an engagement.
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Provide leadership for each of the company’s Client Engagement
Managers.
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Ensure the continual development of systems and ongoing management
of procurement and purchasing functions on the Client engagement and provide
leadership for the Procurement Manager or senior staff for each Client
engagement.
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Ensure development of a system within the procurement function
that provide early warning of any unwanted departure from the planned
procurement outcomes and provides direction as to the remedial action required.
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Motivate, ensure commitment and build a result-oriented team
focused on achieving the optimum outcome. Ensure that all communication
channels are effectively operating amongst the company’s Client Engagement team
members and that coordination and cooperation between disciplines is occurring.
Resolve conflicting demands and advise in the prioritisation of competing
demands.
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Management of the Client Engagement contract in a manner that
provides the required results with respect to safety, quality, performance,
cost and schedule.
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Be responsible for high level communication with Clients, and
assist the staff in communicating at their respective responsibility levels as
required.
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Ensure that decisions and practices are consistent with the stated
policies, values and project objectives of company.
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Follow up on safety and health action items in a timely manner.
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Ensure that all safety, industrial relations and performance incidents
involving the consultancy’s personnel are investigated in a timely and
effective manner.
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Participate in incident investigation teams if needed.
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